How to Place an Order

Ordering Information for Local Australian Customers

All plant orders or a mixed of plant & dry goods order would usually dispatch early on the week. All dry goods order (i.e., with no plants included) would be dispatch everyday throughout the week. Unfortunately, to keep the prices low and transaction secure for our customers, we DO NOT accept credit cards, but ONLY CHEQUE (Australian), MONEY ORDER (Australian) and DIRECT DEPOSIT into Bank Account as payment for orders.

(PLEASE NOTE: Winter & Spring are the busy seasons for us. Orders may take around 2 to 3 weeks to process.)

Extra conditions for WA, Tas and NT customers (due to strict quarantine conditions within your state/territory):

Western Australia - "Live Plants" order only, the rate includes postage + special packing + handling and DOES NOT include any post-entry plant treatments. Please contact WAQIS to organise post-entry treatment PRIOR to submitting your order online as we ONLY send the plants directly to the WAQIS quarantine glasshouse (located at South Perth) for post-entry treatment.

Northern Territory - "Live Plants" order only, the rate includes postage + special packing + handling and DOES NOT include any post-entry plant treatments. Please contact NT Quarantine to organise for any post-entry treatments PRIOR to submitting your order online as we will usually send the plants directly to the location of the post-entry treatment.

"Non Plants Order" for WA & NT only (i.e., a NON-LIVE PLANTS order), this rate includes only postage + packing + handling.

Although, some plants are now allowed into Tasmania, please check the website Tasmania Quarantine Domestic for more information or conditions for other plants. Plants listed on our website labelled with "Not for Tas" will not be allowed into Tasmania and those labelled with Not for WA & Tas will not be sent to both Western Australia & Tasmania.

Currently, there are 2 ways to purchase our products (NOTE: No orders will be processed if payment is not valid):

1) Use the handy Online Cart system which generates your customised order form as you browse through items online. Print out the generated order form and send it along with your payment to us. This process is very simple and you could add, remove and amend the quantity of items anytime you like. It calculates postage rate for you when you select your location. When you would like to finalise your order, just click on the button Check Out and follow the instructions from there on.

- By default, clicking this button will only add 1 in quantity of the selected item into your cart, so if you would like to purchase more than 1 in quantity, just change the quantity on the order form when you proceed to Check Out and click on the "RECALCULATE" button to amend the quantity. To remove an item, just enter "0" overwriting the existing quantity number and then click on the "RECALCULATE" button, this will remove the item from your cart.

- By clicking this button, you would be able to see how many items you currently have in your cart. To continue/return to shopping, just click on the button "CONTINUE SHOPPING".

- By clicking this button, you will proceed to your order form to finalise your order.

After we've received your payment, your order would usually arrive within a week (or 2 if during busy times). If there is any stock shortage, we will either refund you the balance or substitute the item(s) ordered if you have advised us to do so on your order. Also, you will be notified if the amount in payment for your order is incorrect.

2) Follow the steps below if you would like to decide on your order at a later time.

Step 1:
Print out the Order Form (Adobe Acrobat format). Microsoft Word version of order form available upon request. Browse through the website and write down the items you would like to purchase. Then fill in your shipping details. If you are planning to order large quantities of the same plant, please email us at watergarden@mBox.com.au to confirm availability.

If you do not have a copy of Adobe Reader, please use the following link to download a copy:

Adobe Acrobat Reader download

Step 2:
Send in your order form, remember to add Postage & Packing to your total (see Condition of Sales section below). Payment are to be made by Cheque (takes an additional 5 working days for your order to be processed) or Money Order made payable to "Watergarden Paradise". Send to P.O. Box 7039, Bass Hill, NSW 2197. After your payment has been processed, your order would scheduled for the next dispatch (Note: sometimes it may take up to 4 or 5 during busy times). If there is any stock shortage, we will either refund you the balance or substitute the item(s) ordered if you have advised us to do so on your order. Also, you will be notified if the amount in payment for your order is incorrect.

Ordering Information for International Customers

Step 1:
Obtain an import permit from your country stating that you can import the particular type(s) of plant that you are interested in purchasing. We would be required to obtain a fax copy (at least) of this permit for the phytosanitary certificate to be issued. International orders will incur extra charges. These charges will include fees for the phytosanitary certificate, cost of international freight and other miscellaneous extras. The charges are dependent on the size of your order.

Step 2:
Contact us by email watergarden@mBox.com.au for an overseas customer quote price. Some items may slightly differ in price due to the extra preparation work required for export. Minimum order of 5 in quantity of each plant species/cultivar applies.

Step 3:
Finalise your order, email us for the total cost amount and form of payment.

Condition of Sales

All plants are sold in good condition and to our knowledge are clearly labelled to their true descriptions. Should any shortage of plants occur, we reserve the right to substitute the nearest available variety unless orders are clearly marked "DO NOT SUBSTITUTE". Plant varieties and prices are subject to change without notice. (NOTE: Imported plants will cost a little more due to the high cost of quarantine fees and treatments in process of the plants been imported into Australia). This on-line catalogue does not contain the complete list of all the plants that we stock but only part of them. Only some rare plants are listed. We do not sell cheap bad quality plants but rather healthy plants at reasonable prices. We also reserve the right to refuse service to anyone.

NOTE: Since we don't have any control over different climate/weather conditions and any improper planting practices, we therefore DO NOT replace any plants lost due to these reasons. If in doubt, please ask us and we will assist you will plant selection before purchasing and planting instructions to be provided with your order.

Payment of orders are to be made by Cheque (if in Australia) (Please Note: Cheques will take an extra 5 working days to be processed before the order will be dispatched), Money Order (if in Australia) and telegraphic transfers (if overseas) made payable to "Watergarden Paradise". To maintain competitive prices on our plants and internet security, we do not accept any credit card payments. Orders can be taken at any time of the year but goods will only be despatched during the following times:


Hardy Waterlilies: Any time of the year. (During winter, only dormant rhizomes are supplied)

Small/Miniature Hardy Waterlilies: November to April (a few exceptions)

Tropical Waterlilies: December to March

Sacred Lotuses: August to October

Other Plants: Any time of the year.

Postage/Freight and Packing Costs (Per Order):

NSW & ACT - $8.00

VIC - $10.50

QLD - $12.00

SA & (WA/NT - "Dry Goods ONLY") - $13.00

Tas - $20.00 - Due to extra conditions required by quarantine.

WA ("Live Plants" order) - By quote only - Please send us an email prior to ordering.
(Subject to the permitted plants listed on WAQIS website - Live plants will be sent direct to WAQIS post-entry quarantine glasshouse at South Perth. Please contact WAQIS for post-entry treatment rates/charges.)

NT ("Live Plants" order - subject to the approval of the Northern Territory AQIS) - By quote only - Please send us an email prior to ordering.

Additional option for all Australian orders: Standard Registered Post - $3.00

International - By quote only - Please send us an email prior to ordering.

CUSTOMER PRIVACY POLICY: We may retain customer information for the purpose of tracking orders, enquiries and complaints. However, we DO NOT sell, trade or provide any customer information to any third party except when required, we may disclose customer information to law enforcement agencies, courts and various other government bodies.

**********IMPORTANT**********

Upon the arrival of your plants, if you do not plant them immediately please leave them in a bucket/container of pond water. Then place the bucket/container in a sunny area (during Autumn & Winter) and part shade area (during Spring & Summer). For planting in larger ponds or dams, the plants should be planted in pots for the first Summer season, then release into the bottom of the pond/dam during the second or third Summer season.

During the first planting season, some waterlilies may produce lighter coloured flowers. This happens usually for deeper coloured cultivars/varieties. It means that the plant is still in the state of establishing its growth under a new environment. The colour will resume in the next few blooms or even the next growing season if it requires longer time to establish.