Watergarden Paradise

Aquatic Nursery

Frequently Asked Questions (FAQ)

Do you provide planting instructions for the plants you sell?

Yes, for most plant orders, in the parcel will be planting instruction information leaflet(s). Aquariums plants and waterside plants do not come with planting instructions, unless requested.

Planting instructions is also available for downloaded below:

Planting creeping aquatics, marginal plants, water irises and aquatic cannas

Planting waterlilies, deep water aquatics and submerged plants

Planting lotus plants

How soon will you send out my parcel?

The cut-off day for orders is close of business on the last working day (or Friday) of each week. This is to allow us sufficient time to harvest the plants and pack them into a parcel for you. We send out parcels (containing live plants) early in the week to avoid them being caught up in the postal system over the weekend. Orders that is fully paid by Friday 5pm (AEST/AEDT) will likely to the parcel dispatched on the following Monday or Tuesday. Otherwise, the parcel will be sent out the week after. We process each order as it comes in and we aim to dispatch parcels as quickly as we can. However, during peak periods between spring and autumn, it may take a little longer. This is due to high volume of orders coming in.

Orders containing hardgoods (i.e., pond accessories including fertilisers) will be sent on the first business day after the payment has been cleared.

Orders with one or more lotus tubers will be sent when the lotus plants are ready to be harvested. If you would like the remainder of the items from your order sooner, then please add an extra set of postage.

Is it best to select the "Signature on Delivery" option when purchasing?

This is highly recommended. Unfortunately, due to the way that the parcels are sometimes stored or handle by the postperson is beyond our control, plants may arrived not in their optimal condition. The "Signature on Delivery" option allows you (the customer) to lodge a claim directly with Australia Post for compensation (See webpage Australia Post Compensation for more information). Please make sure you lodge the claim directly with the post office that you have collected the parcel from as soon as you have discovered the condition of the parcel. We can also offer insurance post option (at extra cost) if requested, but this is calculated based on the value of the order. See How to Buy page for more detailed information.

My parcel hasn't arrived yet?

Unfortunately, as we have no control over any loss/delay/damage of parcels handled by Australia Post. It is your decision and responsibility to add Signature on Delivery option and to also follow-up with Australia Post after we email you the parcel tracking number. Most parcels can be tracked through Australia Post website.

What forms of payment do you accept?

We accept payments by Direct Deposit, Australia Post Money Order and Cheque.

1) Direct Deposit - This is the quickest form of payment and can be made over internet banking. If you do not have internet banking set up, you can also pay via direct deposit by visiting you bank branch. Payment usually arrives at our end within 24 to 48 hours during business days.

2) Australia Post Money Order - Your order will be processed as soon as we receive the money order through the mail. May take up to a week to arrive to us depending on where the mail was sent from.

3) Cheque - This would usually take an extra 3 to 5 business days for the cheque to be cleared after we receive it through the mail at our end. The 3 to 5 days are processing time is taken by banks or financial institutions to clear the payment.

We are currently working on the following payment option:

4) Credit Cards - In progress. We're hoping to find the most secure and simple way to accept credit card payments through the internet. Once this option is enabled, there will be a fee chargeable for the use of this payment method.

We DO NOT accept any payments made by:

5) PayPal.

Is local pickup of orders available?

Yes, this is now available for customers who prefer to pickup their order at Bass Hill location. There is a minimum purchase of $100 for order pickups. The order MUST be placed and paid for at least a week in advance. (PLEASE NOTE: No plants will be available onsite for adhoc purchases.)

Is the nursery open for visitation?

Unfortunately, the nursery is currently not set up for visitation.